New York State Department of Health Toll-Free Helplines

Public Health Duty Officer Helpline 1-866-881-2809

Adult Care and Assisted Living

AIDS

  • General Information
    1-800-541-AIDS
  • General Information, Spanish Language
    1-800-233-7432
  • AIDS Drug Assistance Program (ADAP)
    1-800-542-2437

AIDS Counseling & Testing

  • Buffalo
    1-800-962-5064
  • Nassau
    1-800-462-6785
  • New Rochelle
    1-800-828-0064
  • Rochester
    1-800-962-5063
  • Syracuse
    1-800-562-9423
  • Suffolk
    1-800-462-6786
  • Troy
    1-800-962-5065
  • Queens
    1-800-462-6785
  • NYS After Hours Hotline (Monday-Friday 4pm to 8pm and Saturday & Sunday 10am to 6pm)
    1-800-872-2777

Cancer Information

  • Pre-recorded tapes (Erie Co. only) - 845-3380
  • Elsewhere in NYS - 1-800-462-1884
    • Can access tape information service of RPCI

Roswell Park Cancer Institute

  • Referral Services - 1-800-767-9355
    • Physician referring patient to RPCI
    • Diagnosis or suspicion of cancer or want 2nd opinion
    • General or specific question about cancer or learn about trials
    • Will your insurance cover costs at RPCI
  • General Information Switchboard - 1-800-685-6825
  • Gilda Radner Cancer Registry - 1-800-682-7426

Environmental Health

  • 1-800-458-1158
  • Covering the Following Programs:
    • Asbestos and Lead Removal
    • Community Health Studies
    • Community Sanitation Issues
    • Fish Advisories
    • Food Protection, Recalls and Illnesses
    • Hazardous Waste Sites
    • Health Effects of Pesticides, Insect Repellents, and Chemicals
    • Indoor Air Quality
    • Oil or Chemical Spills
    • Public Water Supplies
    • Radon, Radiation, Radioactive Materials
    • Regulated Facilities Such as Motels, Restaurants, Children's Camps and Public Beaches
    • Smoking and Tobacco Regulations
    • Worker Safety Issues

Food and Nutrition Programs

  • Child and Adult Care Food Program
    1-800-942-3858
  • Growing Up Healthy Hotline
    1-800-522-5006
  • Covering the Following Programs:
    • Early Intervention Program
    • Food and Nutrition (FAN)
    • Growing Up Healthy
    • HIB Disease
    • Immunization
    • Infant Health Assessment
    • PCAP (Prenatal Care Assistance Program)
    • Sudden Infant Death Syndrome (SIDS)
    • Teen Pregnancy
    • WIC

Health Insurance

Home Health Care

  • Including Information about Certified Home Health Care Agencies
    1-800-628-5972

Hospice

Hospital Care

Managed Care Complaints:

  • 1-800-206-8125

Medicaid Managed Care Information:

Nursing Home

NYS Partnership for Long-Term Care

  • 1-888-NYS-PLTC

Occupational Health

  • Occupational Disease and Fatality Reporting
    1-866-807-2130

Office of Professional Medical Conduct (OPMC)

  • Complaints and Inquiries
    1-800-663-6114

Organ & Tissue Donation Information

  • 1-866-NYDONOR (1-866-693-6667)

Smokers Quitline

  • 1-866-NYQUITS (1-866-697-8487)

West Nile Virus

  • 1-800-458-1158