A clear crisis intervention policy and staff training on crisis intervention help ensure quick resolution of emergencies to minimize any damaging consequences (i.e., acute medical, social, physical or emotional distress).
Agency has a policy for client crisis intervention services that ensures all onsite emergencies are addressed immediately and effectively.
Clients are provided resources to address a crisis after hours.
A crisis plan is specific to an individual client’s needs. Plans should be developed to ensure a client is able to navigate services during crisis and has specific instructions and provider contact information. Co-occurring disabilities or life circumstances affect the nature and extent of the plan, i.e. people with mental illness or at risk of domestic violence need to have their special needs addressed in advance to minimize the impact of emergencies.
Case managers discuss with clients what constitutes a crisis.
Case management agency has assessed crisis intervention service providers to ensure quality and appropriateness of their services and care.
Programs develop a mechanism to assess a pattern of individual use of crisis intervention services (i.e., frequency, repeat types of situations, resolutions) in order to minimize situations leading to crisis.