Selection of Case Management Model and Placement
The Supportive and Comprehensive models of case management provide different levels of service geared to the needs and readiness of the client.
Supportive case managementis designed for clients who need short term service, for those who require continued maintenance support following comprehensive case management, or for those not yet willing to participate in comprehensive case management.
Comprehensive case management is intended for people with multiple, complex needs who require intensive, longer term service.
For case management programs approved to provide both models of service, the ability of clients to shift from one model to another within the same program provides flexibility and enhances continuity of service as client needs evolve.
Clients are enrolled in a Supportive or Comprehensive case management program that provides a level of service that meets the needs identified in the Brief Intake/Assessment and in which the client is ready and willing to participate.
Time requirement: At completion of Brief Intake/Assessment.
In some circumstances clients with extensive needs may be unwilling to accept or participate in Comprehensive Case Management but will agree to a supportive level of services. In these instances Supportive Case Management may be provided to meet immediate and crisis needs. With a continued cycle of crises, efforts should be made to encourage clients towards engagement in Comprehensive Case Management.
Clients enrolled in an ADHCP automatically receive Comprehensive Case Management services.
Agencies that coordinate with a variety of service providers and hold multiple reciprocal service agreements can best meet diverse client needs.
The most effective agencies are culturally competent and employ staff who culturally and linguistically represent the community served.
When clients are referred for case management services elsewhere, case notes include documentation of follow-up and level of client satisfaction with placement.