Case Management

Advanced HIV Case Management Service Planning

This one and one-half day training will provide HIV case managers with advanced service plan development training intended to build upon knowledge and skills acquired in introductory case management courses. Through case studies, skills practice and large and small group exercises participants will increase their knowledge in developing successful goals, objectives and tasks together with their clients. Participants will learn to prioritize multiple needs identified on the Comprehensive Assessments and subsequent Reassessments.

As a result of this training participants will be able to:

  • Define prioritizing needs (Maslowe's Hierarchy) as it applies to case management assessments and service plans;
  • Define follow-up clients and list the differences between the two types of follow-up clients;
  • Develop appropriate goals, objectives and tasks for clients based on prioritized needs and client readiness; and
  • List reasons why service plan outcomes are important and document clear and concise outcomes.

Prerequisite: Because this is an advanced case management training, it is strongly recommended that participants, at a minimum, have taken "Introduction to Case Management", "Enhancing the Partnership Between Client and Case Manager" and "Serving Families: From Assessments to Service Plans". This training is meant to enhance case manager skills and should not be viewed as foundation training for new staff entering the field.

Audience: Case management staff in HIV case management programs including supervisors and program directors.

To Register: Use the Training Centers' links.

Date Location Training Center
September 29-30 Manhattan CPHE

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Assessing Sexual Risk Behaviors within Case Management

As case managers work with HIV positive clients and those at risk for HIV, it is critical that they have the skills to assess high risk behaviors. Typically, case managers lack interviewing and assessment skills that speak specifically to sexual behaviors. This one-day training program will provide the necessary skills to assist case managers to be more effective in their risk reduction counseling interventions.

As a result of this training, participants will be able to:

  • Identify the sexual behaviors that are most risky to HIV;
  • Examine their personal attitudes in relationship to sexual behaviors;
  • Demonstrate skills in interviewing that assess sexual risk factors; and
  • Practice interviewing and providing risk reduction counseling within the framework of case management.

Prerequisite: Because this is an advanced case management training, it is strongly recommended that participants, at a minimum, have taken "Introduction to Case Management", "Enhancing the Partnership Between Client and Case Manager" and "Serving Families: From Assessments to Service Plans". This training is meant to enhance case manager skills and should not be viewed as foundation training for new staff entering the field.

Audience: Case management staff in HIV case management programs, including supervisors and program directors.

To Register: Use the Training Centers' links.

Date Location Training Center
August 11 Manhattan Cicatelli

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Every Word Counts... Improving Documentation Skills for Case Managers

Case managers are often challenged to accurately and objectively document information in a timely manner while maintaining the quality of service delivery. This one-day training will assist case managers in developing and improving their documentation skills in order to satisfy the mandates of their agency.

As a result of this training, participants will be able to:

  • Understand the skills, knowledge and resources needed to do quality documentation;
  • Examine personal biases that may influence case managers;
  • Develop skills in writing client information in clear, concise and objective ways; and
  • Apply basic time management techniques that will improve the quality of service delivery.

Prerequisite: Because this is an advanced case management training, it is strongly suggested that participants have taken "Introduction to Case Management", "Enhancing the Partnership Between Client and Case Manager" and "Serving Families: From Assessments to Service Plans". These trainings are meant to enhance case manager skills and should not be viewed as foundation training for new staff entering the field.

Audience: Case management staff in HIV case management programs including: supervisors and program directors.

This training is also available online. Please go to http://caionline.cicatelli.org/moodle/login/index.php.

To Register: Use the Training Centers' links.

Date Location Training Center
September 27 Manhattan Cicatelli

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Supervision and Leadership for Case Management Programs

This two-day training will examine many of the complex skills needed to effectively supervise case management staff and provide quality service delivery to clients.

Topics to be covered include:

  • Overview of supervisory competencies;
  • Supervising the difficult employee;
  • Identify strategies for supervising staff with personal problems;
  • Delivering a difficult message;
  • Balancing performance expectations with personal problems; and
  • Supervising a culturally diverse workforce.

Prerequisite: Because this is an advanced case management training, it is strongly suggested that participants have taken: "Introduction to Case Management", "Enhancing the Partnership between Client and Case Manager" and "Serving Families: From Assessments to Service Plans". These trainings are meant to enhance case manager skills and should not be viewed as foundation training for new staff entering the field in both COBRA and grant-funded programs, supervisors, program directors, and other interested health and human service providers.

Audience: All health and human service providers including: case managers and case management technicians in both COBRA and grant-funded programs, supervisors, program directors.

To Register: Use the Training Centers' links.

Date Location Training Center
September 14-15 Manhattan Cicatelli

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