NYSE-CON via the Health Commerce System (HCS) Frequently Asked Questions

  1. Who do I need to contact to get an HCS Account?
  2. How many months until an HCS account is locked due to inactivity?
  3. A new staff person has just been added to our organization. Should they be given access to the Health Commerce System?
  4. A member of our staff who had an HCS access has left. Does this affect the Health Commerce System in any way?
  5. If I forget or get locked out of my HCS account, is it okay if I use my co-worker's account to sign on until I get my account reactivated?
  6. What do I do if I have forgotten my username or password?
  7. I have just logged on to the HCS and it says my password is expired, what's going on?

1. Who do I need to contact to get an HCS Account?

Your Facility's HCS Coordinator. If you do not know who your HCS Coordinator is you can call HCS Help Desk at 1-866-529-1890 or email hinhpn@health.state.ny.us

2. How many months until an HCS account is locked due to inactivity?

Five (5) months, at which time one would need to call the Commerce Accounts Management Unit (CAMU) support at 1-866-529-1890 or email at hinhpn@health.state.ny.us to activate the account

3. A new staff person has just been added to our organization. Should they be given access to the Health Commerce System?

Not without reason. There are many applications and users on the HCS within the Department of Health. NYSE-CON is only one of the many program areas using the HCS. Each program area grants individual permission to their application on the HCS Once an individual has an HCS account, they will need to contact their Facility's HCS Coordinator to have a NYSE-CON role established

4. A member of our staff who had an HCS access has left. Does this affect the Health Commerce System in any way?

Yes. It is important that this person's user ID is disabled in the system, since it is no longer appropriate that they access the HCS. Even if the person left on amicable terms, or transferred to another organization, it is important to protect the security of the Commerce Network and inform the Commerce Accounts Management Unit (CAMU) to have the person's user ID deactivated at 1-866-529-1890 or email at hinhpn@health.state.ny.us.

5. If I forget or get locked out of my HCS account, is it okay if I use my co-worker's account to sign on until I get my account reactivated?

Absolutely not. Never share user IDs or passwords, even if it is only temporary. That would be in violation to the User Agreement you and your organization signed. If you experience any problems with your user ID or password immediately contact the Commerce Accounts Management Unit (CAMU) group at 1-866-529-1890 or email at camusupp@health.state.ny.us. A staff member will assign a new password for you Use of another's account can result in permanent termination of your HCS account privileges

6. What do I do if I have forgotten my username or password?

Contact the Commerce Accounts Management Unit (CAMU) at 1-866-529-1890 or email at camusupp@health.state.ny.us to activate the account

7. I have just logged on to the HCS and it says my password is expired, what's going on?

Every HCS user is required to change their password every 60 days. The system automatically prompts you to change your password every 60 days. For no reason should anyone ever know your password Should you ever feel that the anonymity of your password has been compromised, immediately change the password on your own. (Change password now option at logon.)