2013 Plan Performance - Commercial HMO Managed Care in Western New York

Ratings

Health Plan Preventive and Well-Care for Adults and Children Quality of Care Provided to Members with Illnesses Patient Satisfaction with Access and Service Overall Rating
Child and Adolescent Care Women's Preventive Care Maternal Health Adult Preventive Care Care for Respiratory Conditions Diabetes Care Cardiovascular Care Mental Health Satisfaction with Adult Care
Excellus BlueCross BlueShield Three stars - above average Two stars - average Three stars - above average Three stars - above average Two stars - average Three stars - above average Three stars - above average Three stars - above average Two stars - average 89%
HealthNow New York Inc. Three stars - above average Two stars - average One star - below average Three stars - above average Two stars - average Three stars - above average One star - below average Two stars - average Two stars - average 70%
Independent Health Three stars - above average Two stars - average Three stars - above average Three stars - above average Two stars - average Three stars - above average Three stars - above average Three stars - above average Three stars - above average 93%
MVP Three stars - above average One star - below average Three stars - above average Three stars - above average Two stars - average Two stars - average Three stars - above average Three stars - above average Three stars - above average 85%
Univera Healthcare Three stars - above average One star - below average Two stars - average Two stars - average Two stars - average Three stars - above average Three stars - above average Two stars - average Two stars - average 74%

Key

More stars mean better plan performance.

Indicator Rating
Three Stars Above Average
Two Stars Average
One Star Below Average

Notes

  • Ratings are based on a comparison of plan rates to statewide averages.
  • The quality ratings are from information submitted by health plans.
  • Patient Satisfaction ratings are from member surveys conducted by certified vendors for the health plans.
  • The quality of care measures used in this guide represent some, but not all of the measures from health plans. For additional information about the individual measures included in each category, please see the New York State Department of Health's website.

Availability