2014 Plan Performance - Commercial HMO Managed Care in Western New York

Ratings

Health Plan Preventive and Well-Care for Children Quality of Care Provided to Members with Illnesses Patient Satisfaction with Access and Service Overall Rating
Child and Adolescent Care Women's Preventive Care Maternal Health Adult Care Care for Respiratory Conditions Diabetes Care Cardiovascular Care Mental Health Satisfaction with Adult Care
Excellus Blue Cross BlueShield Four stars Two stars Five stars Two stars Two stars Three stars Two stars Four stars Three stars Three stars
HealthNow New York Inc. Four stars Three stars One star Three stars Two stars Four stars Two stars Three stars Four stars Three stars
Independent Health Five stars Three stars Three stars Four stars Three stars Four stars Four stars Four stars Three stars Four stars
MVP Health Care Three stars Two stars Four stars Three stars Three stars Three stars Three stars Three stars Four stars Three stars
Univera Healthcare Three stars Two stars Three stars Three stars Two stars Four stars Four stars One star Two stars Two stars

Key

More stars mean better plan performance with 5 stars being the best.

Notes

  • Ratings are based on a comparison of plan rates to statewide averages.
  • The quality ratings are from information submitted by health plans.
  • Patient Satisfaction ratings are from member surveys conducted by certified vendors for the health plans.
  • The quality of care measures used in this guide represent some, but not all of the measures from health plans. For additional information about the individual measures included in each category, please see the New York State Department of Health's website.

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