2016 Plan Performance - Commercial PPO Managed Care in Western New York

Ratings

Health Plan Preventive and Well-Care for Children Quality of Care Provided to Members with Illnesses Patient Satisfaction with Access and Service Overall Rating
Child and Adolescent Care Women's Preventive Care Maternal Health Adult Care Care for Respiratory Conditions Diabetes Care Cardiovascular Care Mental Health Satisfaction with Adult Care
Aetna Life Insurance Company - New York Three stars Four stars Three stars Two stars Five stars Three stars Three stars Three stars Two stars Three stars
CGLIC/CHLIC Four stars Four stars Four stars Three stars Three stars Three stars Three stars Two stars Three stars Three stars
MVP Preferred PPO Three stars Two stars One star One star Three stars One star Three stars One star Three stars One star
Oxford Health Insurance of New York Three stars Two stars Two stars Three stars Three stars Three stars One star Five stars Two stars Three stars
United Healthcare Insurance Company of New York Inc. Three stars Three stars Three stars Three stars Two stars Three stars Two stars Three stars Three stars Three stars

Key

More stars mean better plan performance with 5 stars being the best.

Notes

  • The methodology to calculate the ratings is available in Portable Document Format (PDF, 161KB, 2pg.)
  • The quality ratings are from information submitted by health plans.
  • Patient Satisfaction ratings are from member surveys conducted by certified vendors for the health plans.
  • The quality of care measures used in this guide represent some, but not all of the measures collected from health plans through New York State Quality Assurance Reporting Requirements (QARR). For additional information about the individual measures included in each category, please see the New York State Department of Health's eQARR website.
  • Quality data may not be available for all health plans in the region listing.
  • Data for Excellus PPO, HealthNow PPO, and Univera PPO are reported as a combination of PPO and HMO membership. Results are contained in the Commercial HMO consumer guides.

Availability