Medicaid Satisfaction Survey Report - March 2013

Consumer Satisfaction Survey of Children Enrolled in Medicaid Managed Care and Child Health Plus Health Plans

As part of its charge to monitor managed care plan performance and improve the quality of care provided to New York State residents, the New York State Department of Health (NYSDOH) sponsors a satisfaction survey every other year for adults enrolled in Medicaid managed care plans. The Department uses the results from this biannual survey to determine variation in member satisfaction among the plans. In 2013, a satisfaction survey of children enrolled in Medicaid and Child Health Plus managed care plans was administered as part of the Department's reporting requirements for the Child Health Insurance Program Reauthorization Act (CHIPRA).

The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey is a comprehensive tool designed to assess consumers' experience with health care and health plans. CAHPS® is the survey instrument that asks health plan members about experiences with access to care, health care providers, and health plans. DataStat, Inc. conducted the survey on behalf of the NYSDOH in 2013. The instrument used for the administration of the survey was the CAHPS® CCC 4.0 Child Medicaid CCC survey, developed and tested nationally for assessing the performance of health plans. The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) CCC survey is a comprehensive tool designed to assess consumers' experience with health care and health plans. CAHPS® CCC is the survey instrument that asks parents/caretakers of child health plan members about experiences with access to care, health care providers and health plans. The CCC component of the questionnaire is a supplement to the CAHPS® Child Medicaid survey which allows health plans to identify children with chronic conditions and evaluate their experience of care.

The majority of question items addressed domains of member experience, such as getting care quickly, communication with doctors, overall satisfaction with health care, and screening questions to identify children with chronic conditions. The survey was expanded to include seven supplemental questions addressing areas of particular interest to the NYSDOH. Rounding out the instrument was a set of questions collecting demographic data. In total, the survey instrument consisted of 81 questions. A copy of the modified CAHPS® CCC questionnaire can be found in Appendix A.

Children Enrolled in Medicaid Managed Care and Child Health Plus Health Plans Survey - CAHPS - March 2013