Satisfaction with Care - Central - Commercial Managed Care

Plan Getting
Care Needed		 Received
Services
Quickly		 Rating of
Healthcare		 Customer
Service		 Overall
Rating of
Health Plan
Aetna 82 Downward triangle 86 67 Downward triangle 77 58
Blue Choice 91 Upward triangle 90 83 Upward triangle 80 64
CDPHP 87 88 78 85 Upward triangle 72 Upward triangle
Community Blue 87 91 79 82 67 Upward triangle
GHI HMO Select 81 87 73 75 56 Downward triangle
MVP 88 Upward triangle 90 75 84 Upward triangle 64
UnitedHealthCare of New York 84 87 71 71 Downward triangle 54 Downward triangle
Upstate HMO 87 88 74 78 58
Statewide Average 86 88 75 80 62
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.