Satisfaction with Care - Central - Medicaid Managed Care

Plan Getting
Care Needed**		 Received
Services
Quickly**		 Rating of
Healthcare**		 Customer
Service**		 Overall
Rating of
Health Plan**
Blue Choice Option 76 Upward triangle 84 Upward triangle 83 Upward triangle 73 76
CDPHP 77 Upward triangle 83 Upward triangle 78 77 79 Upward triangle
Fidelis Care New York 67 73 73 79 69 Downward triangle
GHI HMO Select 66 Downward triangle 75 73 67 Downward triangle 58 Downward triangle
Total Care 68 73 76 70 74
UnitedHealthCare of New York 62 Downward triangle 77 Upward triangle 80 69 73
Statewide Average 70 74 77 75 75
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.
** Rotated measure. Data is from 2005.

Note Plans without symbols are consistent with the statewide average.