Satisfaction with Care - HudsonValley - Child Health Plus Managed Care

Plan Getting
Care Needed**		 Received
Services
Quickly**		 Rating of
Healthcare**		 Customer
Service**		 Overall
Rating of
Health Plan**
Affinity Health Plan 75 78 Downward triangle 83 83 80
CDPHP 80 87 Upward triangle 90 Upward triangle 77 87 Upward triangle
Community Choice Health Plan 74 73 Downward triangle 86 79 86
Empire 83 Upward triangle 86 Upward triangle 85 85 Upward triangle 84 Upward triangle
Fidelis Care New York 73 80 85 79 80
GHI HMO Select 74 75 79 73 71 Downward triangle
HIP 77 79 82 76 81
Hudson Health Plan 79 77 Downward triangle 88 81 88 Upward triangle
MVP 83 89 Upward triangle 90 78 83
WellCare of New York 72 79 78 70 Downward triangle 72 Downward triangle
Statewide Average 77 80 85 78 83
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.
** Rotated measure. Data is from 2005.

Note Plans without symbols are consistent with the statewide average.