Satisfaction with Care - LongIsland - Child Health Plus Managed Care

Plan Getting
Care Needed**		 Received
Services
Quickly**		 Rating of
Healthcare**		 Customer
Service**		 Overall
Rating of
Health Plan**
Affinity Health Plan 75 78 Downward triangle 83 83 80
Empire 83 Upward triangle 86 Upward triangle 85 85 Upward triangle 84 Upward triangle
Fidelis Care New York 73 80 85 79 80
HIP 77 79 82 76 81
Health Plus 72 73 Downward triangle 84 79 84
HealthFirst PHSP, Inc. 70 77 79 78 80
Suffolk Health Plan 79 73 Downward triangle 83 78 82
UnitedHealthCare of New York 77 87 Upward triangle 85 Upward triangle 70 Downward triangle 81
Statewide Average 77 80 85 78 83
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.
** Rotated measure. Data is from 2005.

Note Plans without symbols are consistent with the statewide average.