Satisfaction with Care - LongIsland - Commercial Managed Care

Plan Getting
Care Needed		 Received
Services
Quickly		 Rating of
Healthcare		 Customer
Service		 Overall
Rating of
Health Plan
Aetna 82 Downward triangle 86 67 Downward triangle 77 58
CIGNA 86 87 68 76 57
Empire 84 88 73 79 65 Upward triangle
GHI HMO Select 81 87 73 75 56 Downward triangle
HIP 84 Downward triangle 85 Downward triangle 69 Downward triangle 75 65
Health Net 86 88 74 72 Downward triangle 64
MDNY 82 88 71 77 43 Downward triangle
Oxford 83 85 Downward triangle 76 77 55 Downward triangle
UnitedHealthCare of New York 84 87 71 71 Downward triangle 54 Downward triangle
Statewide Average 86 88 75 80 62
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.