Satisfaction with Care - LongIsland - Medicaid Managed Care

Plan Getting
Care Needed**		 Received
Services
Quickly**		 Rating of
Healthcare**		 Customer
Service**		 Overall
Rating of
Health Plan**
Affinity Health Plan 71 68 77 79 Upward triangle 74
Fidelis Care New York 67 73 73 79 69 Downward triangle
HIP 68 74 79 70 72
Health Plus 72 Upward triangle 67 Downward triangle 72 Downward triangle 83 Upward triangle 75
HealthFirst PHSP, Inc. 70 68 Downward triangle 78 76 77
Suffolk Health Plan 67 64 Downward triangle 69 Downward triangle 70 69 Downward triangle
UnitedHealthCare of New York 62 Downward triangle 77 Upward triangle 80 69 73
Statewide Average 70 74 77 75 75
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.
** Rotated measure. Data is from 2005.

Note Plans without symbols are consistent with the statewide average.