Satisfaction with Care - Northeast - Commercial Managed Care

Plan Getting
Care Needed		 Received
Services
Quickly		 Rating of
Healthcare		 Customer
Service		 Overall
Rating of
Health Plan
BSNENY 88 90 78 Upward triangle 87 Upward triangle 66
Blue Choice 91 Upward triangle 90 83 Upward triangle 80 64
CDPHP 87 88 78 85 Upward triangle 72 Upward triangle
Empire 84 88 73 79 65 Upward triangle
GHI HMO Select 81 87 73 75 56 Downward triangle
MVP 88 Upward triangle 90 75 84 Upward triangle 64
Upstate HMO 87 88 74 78 58
Statewide Average 86 88 75 80 62
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.