Satisfaction with Care - NYC - Medicaid Managed Care

Plan Getting
Care Needed**		 Received
Services
Quickly**		 Rating of
Healthcare**		 Customer
Service**		 Overall
Rating of
Health Plan**
Affinity Health Plan 71 68 77 79 Upward triangle 74
AmeriChoice 64 76 Upward triangle 82 Upward triangle 69 75
AmeriGroupCorp 66 66 74 75 72 Downward triangle
CenterCare 66 65 Downward triangle 73 70 70 Downward triangle
Community Choice Health Plan 63 Downward triangle 67 69 72 72
Fidelis Care New York 67 73 73 79 69 Downward triangle
GHI HMO Select 66 Downward triangle 75 73 67 Downward triangle 58 Downward triangle
HIP 68 74 79 70 72
Health Plus 72 Upward triangle 67 Downward triangle 72 Downward triangle 83 Upward triangle 75
HealthFirst PHSP, Inc. 70 68 Downward triangle 78 76 77
MHI (A+ Health Plan) 57 Downward triangle 64 69 70 65 Downward triangle
MetroPlus 71 65 Downward triangle 75 76 79 Upward triangle
Neighborhood Health Providers 67 65 Downward triangle 70 77 72
New York-Presbyterian CHP 66 67 Downward triangle 73 72 70
UnitedHealthCare of New York 62 Downward triangle 77 Upward triangle 80 69 73
WellCare of New York 69 77 Upward triangle 81 Upward triangle 70 74
Statewide Average 70 74 77 75 75
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.
** Rotated measure. Data is from 2005.

Note Plans without symbols are consistent with the statewide average.