Satisfaction with Care - Statewide - Medicaid Managed Care

Plan Getting
Care Needed**		 Received
Services
Quickly**		 Rating of
Healthcare**		 Customer
Service**		 Overall
Rating of
Health Plan**
Affinity Health Plan 71 68 77 79 Upward triangle 74
AmeriChoice 64 76 Upward triangle 82 Upward triangle 69 75
AmeriGroupCorp 66 66 74 75 72 Downward triangle
Blue Choice Option 76 Upward triangle 84 Upward triangle 83 Upward triangle 73 76
CDPHP 77 Upward triangle 83 Upward triangle 78 77 79 Upward triangle
CenterCare 66 65 Downward triangle 73 70 70 Downward triangle
Community Blue 79 Upward triangle 82 Upward triangle 79 80 Upward triangle 78
Community Choice Health Plan 63 Downward triangle 67 69 72 72
Fidelis Care New York 67 73 73 79 69 Downward triangle
GHI HMO Select 66 Downward triangle 75 73 67 Downward triangle 58 Downward triangle
HIP 68 74 79 70 72
Health Plus 72 Upward triangle 67 Downward triangle 72 Downward triangle 83 Upward triangle 75
HealthFirst PHSP, Inc. 70 68 Downward triangle 78 76 77
Hudson Health Plan 73 74 81 77 81 Upward triangle
Independent Health's MediSource 77 Upward triangle 77 Upward triangle 82 Upward triangle 78 87 Upward triangle
MHI (A+ Health Plan) 57 Downward triangle 64 69 70 65 Downward triangle
MVP 73 79 Upward triangle 76 74 74
MetroPlus 71 65 Downward triangle 75 76 79 Upward triangle
Neighborhood Health Providers 67 65 Downward triangle 70 77 72
New York-Presbyterian CHP 66 67 Downward triangle 73 72 70
Preferred Care 76 Upward triangle 80 Upward triangle 82 Upward triangle 70 77
Suffolk Health Plan 67 64 Downward triangle 69 Downward triangle 70 69 Downward triangle
Total Care 68 73 76 70 74
UnitedHealthCare of New York 62 Downward triangle 77 Upward triangle 80 69 73
Univera Community Health 78 Upward triangle 82 Upward triangle 79 77 78
WellCare of New York 69 77 Upward triangle 81 Upward triangle 70 74
Statewide Average 70 74 77 75 75
National Average 74 79 66 * 70
Significantly better than the statewide average Significantly better than the statewide average.
Significantly worse than the statewide average Significantly worse than the statewide average.
* No national average availble.
** Rotated measure. Data is from 2005.

Note Plans without symbols are consistent with the statewide average.

National average is based on data from the National Committee for Quality Assurance (NCQA).