Satisfaction with Care - Western - Commercial Managed Care

Plan Getting
Care Needed		 Received
Services
Quickly		 Rating of
Healthcare		 Customer
Service		 Overall
Rating of
Health Plan
Blue Choice 91 Upward triangle 90 83 Upward triangle 80 64
Community Blue 87 91 79 82 67 Upward triangle
GHI HMO Select 81 87 73 75 56 Downward triangle
Independent Health 87 90 73 86 Upward triangle 65
Preferred Care 90 Upward triangle 89 81 Upward triangle 83 70 Upward triangle
Univera HealthCare 89 Upward triangle 91 Upward triangle 79 85 Upward triangle 63
Upstate HMO 87 88 74 78 58
Statewide Average 86 88 75 80 62
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.