Satisfaction with Care - Western - Medicaid Managed Care

Plan Getting
Care Needed**		 Received
Services
Quickly**		 Rating of
Healthcare**		 Customer
Service**		 Overall
Rating of
Health Plan**
Blue Choice Option 76 Upward triangle 84 Upward triangle 83 Upward triangle 73 76
Community Blue 79 Upward triangle 82 Upward triangle 79 80 Upward triangle 78
Fidelis Care New York 67 73 73 79 69 Downward triangle
Independent Health's MediSource 77 Upward triangle 77 Upward triangle 82 Upward triangle 78 87 Upward triangle
Preferred Care 76 Upward triangle 80 Upward triangle 82 Upward triangle 70 77
Univera Community Health 78 Upward triangle 82 Upward triangle 79 77 78
Statewide Average 70 74 77 75 75
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.
** Rotated measure. Data is from 2005.

Note Plans without symbols are consistent with the statewide average.