Satisfaction with Care - Central - Medicaid Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
AmeriChoice by UnitedHealthcare 69 Downward triangle 79 56 Downward triangle 74 55 Downward triangle
CDPHP 82 Upward triangle 86 Upward triangle 71 Upward triangle 87 Upward triangle 74 Upward triangle
Excellus BlueCross BlueShield 80 Upward triangle 82 Upward triangle 73 Upward triangle 76 65
Fidelis Care New York 75 81 70 Upward triangle 80 65
GHI HMO 73 81 66 83 61 Downward triangle
Total Care 80 Upward triangle 80 63 74 64
Statewide Average 75 78 65 80 66
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Satisfaction with care data for AmeriChoice by UnitedHealthcare represents UnitedHealthcare membership

Note Plans without symbols are consistent with the statewide average.