Satisfaction with Care - Hudson Valley - Medicaid Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
Affinity Health Plan 74 75 62 86 Upward triangle 65
AmeriGroupCorp New York 66 Downward triangle 69 Downward triangle 62 74 60 Downward triangle
Fidelis Care New York 75 81 70 Upward triangle 80 65
GHI HMO 73 81 66 83 61 Downward triangle
HIP 69 Downward triangle 75 58 Downward triangle 75 56 Downward triangle
Hudson Health Plan 81 Upward triangle 78 68 87 Upward triangle 74 Upward triangle
MVP 82 Upward triangle 88 Upward triangle 72 Upward triangle 88 Upward triangle 73 Upward triangle
WellCare of New York 73 71 Downward triangle 63 78 63
Statewide Average 75 78 65 80 66
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.