Satisfaction with Care - Long Island - Commercial Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
Aetna 84 87 70 85 59
CIGNA 86 90 69 Downward triangle 79 52 Downward triangle
Empire 82 Downward triangle 85 74 82 58 Downward triangle
GHI HMO 82 87 74 83 61
HIP 81 Downward triangle 79 Downward triangle 67 Downward triangle 77 Downward triangle 60
Health Net of New York, Inc. 84 87 70 Downward triangle 79 57 Downward triangle
Oxford 82 86 74 82 55 Downward triangle
Statewide Average 86 88 75 84 62
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.