Satisfaction with Care - Northeast - Commercial Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
BSNENY 87 92 Upward triangle 80 Upward triangle 85 62
CDPHP 91 Upward triangle 91 Upward triangle 78 90 Upward triangle 76 Upward triangle
Empire 82 Downward triangle 85 74 82 58 Downward triangle
Excellus BlueCross BlueShield 88 90 80 Upward triangle 80 59
GHI HMO 82 87 74 83 61
MVP 86 88 80 Upward triangle 85 66
Statewide Average 86 88 75 84 62
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.