Satisfaction with Care - Statewide - Commercial Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
Aetna 84 87 70 85 59
BSNENY 87 92 Upward triangle 80 Upward triangle 85 62
CDPHP 91 Upward triangle 91 Upward triangle 78 90 Upward triangle 76 Upward triangle
CIGNA 86 90 69 Downward triangle 79 52 Downward triangle
Community Blue 89 Upward triangle 89 77 85 68 Upward triangle
Empire 82 Downward triangle 85 74 82 58 Downward triangle
Excellus BlueCross BlueShield 88 90 80 Upward triangle 80 59
GHI HMO 82 87 74 83 61
HIP 81 Downward triangle 79 Downward triangle 67 Downward triangle 77 Downward triangle 60
Health Net of New York, Inc. 84 87 70 Downward triangle 79 57 Downward triangle
Independent Health 86 89 83 Upward triangle 90 Upward triangle 70 Upward triangle
MVP 86 88 80 Upward triangle 85 66
Oxford 82 86 74 82 55 Downward triangle
Preferred Care 88 89 76 88 Upward triangle 69 Upward triangle
Univera HealthCare 89 Upward triangle 89 74 84 64
Statewide Average 86 88 75 84 62
National Average 84 86 74 * 62
Significantly better than the statewide average Significantly better than the statewide average.
Significantly worse than the statewide average Significantly worse than the statewide average.
* No national average availble.

Note Plans without symbols are consistent with the statewide average.

National average is based on 2007 data from the National Committee for Quality Assurance (NCQA).