Satisfaction with Care - Statewide - Medicaid Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
Affinity Health Plan 74 75 62 86 Upward triangle 65
AmeriChoice by UnitedHealthcare 69 Downward triangle 79 56 Downward triangle 74 55 Downward triangle
AmeriGroupCorp New York 66 Downward triangle 69 Downward triangle 62 74 60 Downward triangle
CDPHP 82 Upward triangle 86 Upward triangle 71 Upward triangle 87 Upward triangle 74 Upward triangle
CenterCare 70 Downward triangle 71 Downward triangle 58 Downward triangle 74 59 Downward triangle
Community Blue 85 Upward triangle 87 Upward triangle 69 85 Upward triangle 67
Excellus BlueCross BlueShield 80 Upward triangle 82 Upward triangle 73 Upward triangle 76 65
Fidelis Care New York 75 81 70 Upward triangle 80 65
GHI HMO 73 81 66 83 61 Downward triangle
HIP 69 Downward triangle 75 58 Downward triangle 75 56 Downward triangle
Health Plus 67 Downward triangle 70 Downward triangle 63 78 65
HealthFirst PHSP, Inc. 68 Downward triangle 71 Downward triangle 64 77 64
Hudson Health Plan 81 Upward triangle 78 68 87 Upward triangle 74 Upward triangle
Independent Health's MediSource 80 Upward triangle 86 Upward triangle 74 Upward triangle 89 Upward triangle 80 Upward triangle
MVP 82 Upward triangle 88 Upward triangle 72 Upward triangle 88 Upward triangle 73 Upward triangle
MetroPlus 69 Downward triangle 72 Downward triangle 59 Downward triangle 76 66
Neighborhood Health Providers 68 Downward triangle 71 Downward triangle 58 Downward triangle 74 63
New York-Presbyterian CHP 73 72 Downward triangle 61 78 68
Preferred Care 82 Upward triangle 87 Upward triangle 75 Upward triangle 81 72 Upward triangle
Suffolk Health Plan 74 80 66 77 67
Total Care 80 Upward triangle 80 63 74 64
Univera Community Health 79 83 Upward triangle 70 Upward triangle 80 65
WellCare of New York 73 71 Downward triangle 63 78 63
Statewide Average 75 78 65 80 66
National Average 75 80 67 * 71
Significantly better than the statewide average Significantly better than the statewide average.
Significantly worse than the statewide average Significantly worse than the statewide average.
* No national average availble.

Note Plans without symbols are consistent with the statewide average.

Satisfaction with care data for AmeriChoice by UnitedHealthcare represents UnitedHealthcare membership

National average is based on 2007 data from the National Committee for Quality Assurance (NCQA).