Satisfaction with Care - Western - Commercial Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
Community Blue 89 Upward triangle 89 77 85 68 Upward triangle
Excellus BlueCross BlueShield 88 90 80 Upward triangle 80 59
Independent Health 86 89 83 Upward triangle 90 Upward triangle 70 Upward triangle
Preferred Care 88 89 76 88 Upward triangle 69 Upward triangle
Univera HealthCare 89 Upward triangle 89 74 84 64
Statewide Average 86 88 75 84 62
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.