Satisfaction with Care - Western - Medicaid Managed Care

Plan Getting Care
Needed		 Received Services
Quickly		 Rating of
Healthcare		 Customer Service Overall Rating of
Health Plan
Community Blue 85 Upward triangle 87 Upward triangle 69 85 Upward triangle 67
Excellus BlueCross BlueShield 80 Upward triangle 82 Upward triangle 73 Upward triangle 76 65
Fidelis Care New York 75 81 70 Upward triangle 80 65
Independent Health's MediSource 80 Upward triangle 86 Upward triangle 74 Upward triangle 89 Upward triangle 80 Upward triangle
Preferred Care 82 Upward triangle 87 Upward triangle 75 Upward triangle 81 72 Upward triangle
Univera Community Health 79 83 Upward triangle 70 Upward triangle 80 65
Statewide Average 75 78 65 80 66
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Note Plans without symbols are consistent with the statewide average.