Satisfaction with Access to Care and Health Plan - Northeast - Commercial HMO Managed Care

Plan Satisfaction with Access to Care Satisfaction with Health Plan
Getting Care
Needed		 Getting Care
Quickly		 Claims
Processing		 Plan
Information
on Costs		 Customer
Service		 Rating of
Health Plan
CDPHP 90 Upward triangle 89 92 Upward triangle 79 Upward triangle 91 Upward triangle 74 Upward triangle
Empire 85 85 85 59 Downward triangle 87 54 Downward triangle
Excellus BlueCross BlueShield 90 Upward triangle 91 Upward triangle 92 Upward triangle 72 86 58
HealthNow New York Inc. 88 Upward triangle 91 Upward triangle 89 70 86 63
MVP 89 Upward triangle 89 88 74 Upward triangle 87 63
Statewide Average 84 87 85 66 84 59

Key

Symbol Meaning
Upward triangle Significantly better than the statewide average.
Downward triangle Significantly worse than the statewide average.

Notes

  • Plans without symbols are consistent with the statewide average.
  • The satisfaction rates presented here reflect only members residing in New York. These rates may differ from other publications of CAHPS data.