NY Medicaid EHR Incentive Program

Support Services

NY Medicaid EHR Incentive Program Support Teams:

Phone: 877–646–5410

Option 1: ePACES, ETIN, MEIPASS Technical Issues, Enrollment
Email: meipasshelp@csra.com

Option 2: Calculations, Eligibility, Attestation Support and Review, Attestation Status Updates, General Program Questions
Email: hit@health.ny.gov

Option 3: Public Health Reporting Objective Guidance, MURPH Registration Support, Registry Reporting Status
Email: MUPublicHealthHelp@health.ny.gov

Additional Support Resources:

eMedNY Provider Services: Provider Enrollment and Billing
Phone: 800–343–9000

CMS Help Desk: Program Registration, Meaningful Use, Medicare Program
Phone: 888–734–6433

The NY Medicaid EHR Incentive Program Support Team offers several services to assist providers with their attestations. In addition to phone and email support, the following resources are available for providers to utilize:

Numerator Data Requests

EPs may request a summary of their Medicaid claims. This report may only be used as guidance for calculating patient volume and does not suffice as supporting documentation.

How to utilize this:
Email hit@health.ny.gov with your NPI and the time period you are requesting the data for. It is recommended to request data for a full year.

Looking for more assistance?

Sign up for one of our live webinars hosted by the NY Medicaid EHR Incentive Support Team here.

Regional Extension Centers

Through the American Recovery and Reinvestment Act (ARRA), the Office of the National Coordinator for Health Information Technology (ONC) established Regional Extension Centers (RECs) nationwide to assist primary care providers in the adoption and meaningful use of electronic health records (EHRs). RECs work to optimize the use of EHRs so that providers can become meaningful users, engage in new health care transformation and quality initiatives, and participate in payment delivery reform programs.

New York State has two RECs that provide support services to healthcare providers as they navigate the EHR adoption process and achievement of meaningful use.

NYC Regional Electronic Adoption Center for Health (NYC REACH)

The New York eHealth Collaborative (NYeC, pronounced "Nice") is a not–for–profit organization, working to improve healthcare for all New Yorkers through innovative health information technology (health IT). In support of the ONC/CMS grant to create a Regional Extension Center (REC) in New York State, NYeC´s Healthcare Advisory Professional Services (HAPS) team delivers services that help providers choose the right software and learn how to use it effectively.

NYC REACH offers support services to providers located in the five boroughs of New York City.

Website: www.nycreach.org
Email: pcip@health.nyc.gov
Phone: 347–396–4888

New York eHealth Collaborative (NYeC)

The New York eHealth Collaborative (NYeC, pronounced "Nice") is a not–for–profit organization, working to improve healthcare for all New Yorkers through innovative health information technology (health IT). In support of the ONC/CMS grant to create a Regional Extension Center (REC) in New York State, NYeC's Healthcare Advisory Professional Services (HAPS) team delivers services that help providers choose the right software and learn how to use it effectively. The REC program is available to eligible providers through April 6th, 2016.

NYeC offers support services to providers located outside of New York City, including the upstate region and Long Island.

Website: www.nyehealth.org
Email: hapsinfo@nyehealth.org
Phone: 646–619–6400