Albany Medical Center

Champlain Valley Physicians Hospital

PFI # 0135
Revised: April 1999

Complaints:

Complaint Information: 1998
Complaint Investigations Completed 7
Complaints with Statements of Deficiencies (SOD) Issued 2
% of Complaints with SODs Issued 28.6%
Regional % of Complaints with SODs Issued: 19.2 %

Area Cited:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted
3/31/98 405.7 Patients' Rights - Considerate Care 4/16/98
11/23/98 405.5 Nursing Services - Delivery of Services 12/16/98
405.43 Orders Not to Resuscitate - Policies & Procedures 12/16/98

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited: Date Plan of Correction Accepted

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted

Complaint Information:	1998
Complaint Investigations Completed	7
Complaints with Statements of Deficiencies (SOD) Issued	2
% of Complaints with SODs Issued	28.6%
Regional % of Complaints with SODs Issued:	19.2 %

SOD Date	Regulatory Citation	Areas Cited:	Date Plan of Correction Accepted
3/31/98	405.7	Patients' Rights - Considerate Care	4/16/98
11/23/98	405.5	Nursing Services - Delivery of Services	12/16/98
	405.43	Orders Not to Resuscitate - Policies & Procedures	12/16/98

Date of Survey	Type	Areas Cited:	Date Plan of Correction Accepted