PFI# 0411
Revised: August 1999

Complaints:

Complaint Information:	1998
Complaint Investigations Completed	12
Complaints with Statements of Deficiencies (SOD) Issued	3
% of Complaints with SODs Issued	25%
Regional % of Complaints with SODs Issued:	22.7%

Areas Cited as a Result of Complaints:

SOD Date	Regulatory Citation	Areas Cited:	Date Plan of Correction Accepted
12/30/98	405.5	NURSING SERVICES - Delivery of Services	1/13/99
10/21/98	405.24	ENVIRONMENTAL HEALTH - Housekeeping	11/27/98
4/15/98	405.9	ADMISSION AND DISCHARGE - Child Abuse and Maltreatment	6/8/98
4/15/98	405.19	EMERGENCY SERVICES - General Policies and Procedures	6/8/98

Areas Cited as a Result of Surveys:

Date of Survey	Type	Areas Cited:	Date Plan of Correction Accepted
6/25/98 - 6/25/98	Article 28 Bypass Surg -	405.6 - QUALITY ASSURANCE PROGRAM 1996 Mortality Review