Community-General Hospital of Greater Syracuse

PFI # 0628

Complaints:

Complaint Information: 1998
   
Complaint Investigations Completed 5
Complaints with Statements of Deficiencies (SOD) Issued 2
% of Complaints with SODs Issued 40%
Regional % of Complaints with SODs Issued: 36.7%

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
5/6/98 405.2(f) Governing Body – Care of Patients 9/25/98
  405.5(b) Nursing Services – Delivery of Services  
  405.6(a) Quality Assurance – QA Committee  
4/16/98 405.5(b) Nursing Services – Delivery of Services 6/5/98
  405.9(f) Admission/Discharge – Discharge  

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
11/9/98 COBRA 482.55(a) - Optional Hospital Services - Emergency Department – Organization & Direction 2/9/99
    482.55(b) - Optional Hospital Services – Emergency Department – Personnel  
    489.20(1) - Provider/Supplier Agreements -Compliance with 489.24b  
    489.20(r) - Provider/Supplier Agreements – Basic Commitments  
    489.24(a) - Provider/Supplier Agreements – Special Responsibilities/Medicare Hospital – General  
    489.24(d) - Provider/Supplier Agreements – Special Responsibilities/Medicare Hospital - Restricting Transfer  

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted