University Hospital SUNY Health Science Center

PFI # 0635

Complaints:

Complaint Information: 1998
   
Complaint Investigations Completed 11
Complaints with Statements of Deficiencies (SOD) Issued 4
% of Complaints with SODs Issued 36%
Regional % of Complaints with SODs Issued: 36.7%

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
2/10/98 405.2(b) Governing Body – Organization & Operation 9/14/98
  405.2(f) Governing Body – Care of Patients  
  405.5(b) Nursing Services – Delivery of Services  
  405.6(a) Quality Assurance – QA Committee  
  405.9(b) Admission/Discharge – Admission  
  405.19(d) Emergency Services – Staffing  
  405.19(e) Emergency Services – Patient Care  
4/29/98 405.5(b) Nursing Services – Delivery of Services 4/29/98 *
8/28/98 400.21(d) All Facilities - Advance Directives – Policies & Procedures 1/22/99
  405.3(b) Administration – Personnel  
  405.6(a) Quality Assurance – QA Committee  
  405.7(b) Patients’ Rights – Hospital Responsibilities  
  405.9(f) Admission/Discharge – Discharge  
12/23/98 405.4(a) Medical Staff – Medical Staff Accountability 12/23/98 *

* No POC Required

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
6/26-29/98 Focused - Resident Work Hours Governing Body – Organization & Operation 7/29/99
  Focused -Resident Work Hours Medical Staff – Organization  
  Focused - Resident Work Hours Quality Assurance – QA Committee  
8/17/98 Focused None  

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted