Albany Medical Center

St. Clare's Hospital

PFI # 0830
Revised: April 1999

Complaints:

Complaint Information: 1998
Complaint Investigations Completed 5
Complaints with Statements of Deficiencies (SOD) Issued 1
% of Complaints with SODs Issued 20%
Regional % of Complaints with SODs Issued: 19.2 %

Areas Cited:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted
8/17/98 405.7 Patients' Rights - Complaint Policy 9/9/98

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited: Date Plan of Correction Accepted

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted

Complaint Information:	1998
Complaint Investigations Completed	5
Complaints with Statements of Deficiencies (SOD) Issued	1
% of Complaints with SODs Issued	20%
Regional % of Complaints with SODs Issued:	19.2 %

SOD Date	Regulatory Citation	Areas Cited:	Date Plan of Correction Accepted
8/17/98	405.7	Patients' Rights - Complaint Policy	9/9/98

Date of Survey	Type	Areas Cited:	Date Plan of Correction Accepted