Albany Medical Center

Glens Falls Hospital

PFI # 1005
Revised: April 1999

Complaints:

Complaint Information: 1998
Complaint Investigations Completed 4
Complaints with Statements of Deficiencies (SOD) Issued 1
% of Complaints with SODs Issued 25%
Regional % of Complaints with SODs Issued: 19.2 %

Areas Cited:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted
9/25/98 405.5 Nursing Services - Delivery of Services 10/8/98
405.17 Pharmaceutical Services - Policies and Procedures 10/8/98

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited: Date Plan of Correction Accepted

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted
12/21/98 405.2 Governing Body - Care of Patients
405.5 Nursing Services - Delivery of Services
405.6 Quality Assurance

Complaint Information:	1998
Complaint Investigations Completed	4
Complaints with Statements of Deficiencies (SOD) Issued	1
% of Complaints with SODs Issued	25%
Regional % of Complaints with SODs Issued:	19.2 %

SOD Date	Regulatory Citation	Areas Cited:	Date Plan of Correction Accepted
9/25/98	405.5	Nursing Services - Delivery of Services	10/8/98
	405.17	Pharmaceutical Services - Policies and Procedures	10/8/98

Date of Survey	Type	Areas Cited:	Date Plan of Correction Accepted