United Health Services Hospitals, Inc. – Binghamton General Hospital

PFI # 0042

Complaints:

Complaint Information: 1999
   
Complaint Investigations Completed 3
Complaints with Statements of Deficiencies (SOD) Issued 2
% of Complaints with SODs Issued 67%
Regional % of Complaints with SODs Issued: 36.5%

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
3/25/99 405.12(b) Surgical Services – Operation/Service Delivery 3/25/99*
12/20/99 405.2(f) Governing Body – Care of Patients 9/14/00
  405.6 Quality Assurance – QA Committee  
  405.9(f) Admission/Discharge – Discharge  
  405.20(d) Outpatient Services – Ambulatory Surgery Service  

* No POC Required

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
9/15 –16/99 ESRD Recertification NFPA 101 - Life Safety Code Standard 3/6/00
    405.2136 - Governing Body & Management – Health and Safety  
    405.2136(d) - Governing Body & Management – Personnel P/P: Good Practices  
    405.2136(d) - Governing Body & Management – PersonnelP/P: Safe Sanitary Environment  
    405.2136(d) - Governing Body & Management – Personnel P/P: Incidents Reviewed  
    405.2137(a) - Patient Long Term Program & Patient Care Plan - Written – Long-Term Plan  
    405.2137(a)(2) - Patient Long Term Program & Patient Care Plan - Written – Long-Term Plan: Reviewed by Team  
    405.2137(b) - Patient Long Term Program & Patient Care Plan – Written, Assessment Based  
    405.2137(b) - Patient Long Term Program & Patient Care Plan – Individualized  
    405.2137(b) - Patient Long Term Program & Patient Care Plan – Patient Involved  
    405.2137(b) - Patient Long Term Program & Patient Care Plan – Frequency  
    405.2139(a) - Medical Record: Orders  
    405.2140(d) - Physical Enviroment – Emergency Preparedness  
    400.21(c) - Advance Directives – Facility Compliance  
    405.7(b) - Patients’ Rights – Hospital Responsibilities  
    757.1(a) - Chronic Renal Dialysis Services  
       
       
       

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted