PFI # 0213 MERCY HOSPITAL
Complaints:
| Complaint Information: | 1999 |
| Complaint Investigations Completed | 13 |
| Complaints with Statements of Deficiencies (SOD) Issued | 6 |
| % of Complaints with SODs Issued | 46% |
| Regional % of Complaints with SODs Issued: | 38.7 % |
Areas Cited as a Result of Complaints:
| SOD Date | Regulatory Citation | Areas Cited | Date Plan of Correction Accepted |
| 11/23/99 | 405.6 | Quality Assurance QA Committee | 11/23/99 |
| 11/23/99 | 405.24 | Environmental Health Housekeeping | 11/23/99 |
| 9/16/99 | 405.5 | Nursing Services Delivery of Services | 10/21/99 |
| 9/16/99 | 405.4 | Medical Staff Accountability | 10/21/99 |
| 9/16/99 | 405.15 | Radiologic & Nuclear Medicine Svcs. General Provisions | 10/21/99 |
| 8/2/99 | 405.5 | Nursing Services Administration of Drugs | 8/2/99 |
| 8/2/99 | 405.5 | Nursing Services Delivery of Care | 8/2/99 |
| 8/2/99 | 405.4 | Medical Staff Accountability | 8/2/99 |
| 8/2/99 | 405.3 | Administration Other Reporting Requirements | 8/2/99 |
| 8/2/99 | 405.2 | Governing Body Care of Patients | 8/2/99 |
| 6/22/99 | 405.10 | Medical Records General Requirements Accountability | 7/6/99 |
| 4/26/99 | 405.9 | Admission and Discharge Discharge | 5/12/99 |
| 4/26/99 | 405.5 | Nursing Services Delivery of Care | 5/12/99 |
| 3/1/99 | 405.7 | Patients' Rights Hospital Responsibilities | 3/22/99 |
| 3/1/99 | 405.5 | Nursing Services Delivery of Services | 3/22/99 |
| 3/1/99 | 405.4 | Medical Staff Accountability | 3/22/99 |