PFI #0574

NIAGARA FALLS MEMORIAL MEDICAL CENTER

Complaints:
Complaint Information: 1999
Complaint Investigations Completed 8
Complaints with Statements of Deficiencies (SOD) Issued 2
% of Complaints with SODs Issued 25%
Regional % of Complaints with SODs Issued: 38.7 %

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited Date Plan of Correction

Accepted
8/5/99 405.5 Nursing Services- Delivery of Services 8/27/99
8/5/99 405.4 Medical Staff -Accountability 8/27/99
8/5/99 405.28 Governing Body - Care of Patients 8/27/99

INCIDENTS

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited Date Plan of

Correction

Accepted
2/10/99 405.6 Quality Assurance - QA Committee 8/6/99
2/10/99 405.4 Medical Staff-Accountability 8/6/99
2/10/99 405.2 Governing Body-Care of Patients 8/6/99
2/10/99 405.13 Anesthesia Services - Operation & Service Delivery 8/6/99