University Hospital SUNY Health Science Center

PFI # 0635

Complaints:

Complaint Information: 1999
   
Complaint Investigations Completed 12
Complaints with Statements of Deficiencies (SOD) Issued 4
% of Complaints with SODs Issued 33%
Regional % of Complaints with SODs Issued: 36.5%

Areas Cited as a Result of Complaints:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
3/24/99 405.4(c) Medical Staff – Medical Staff Bylaws 7/20/99
  405.7(b) Patients’ Rights – Hospital Responsibilities  
  405.9(f) Admission/Discharge – Discharge  
5/19/00 405.4(a) Medical Staff – Medical Staff Accountability 6/30/99
  405.5(b) Nursing Services – Delivery of Services  
  405.6 Quality Assurance  
6/8/99 405.5(b) Nursing Services – Delivery of Services 8/9/99
6/30/99 405.5(b) Nursing Services – Delivery of Services 8/26/99
  405.6(a) Quality Assurance  
  405.10(b) Medical Records – Content  
  405.10(c) Medical Records – Authentication of Medical Records  
       
       
       

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited as a Result of Complaints: Date Plan of Correction Accepted
8/17/98 Article 28 Focus None  
       

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited as a Result of Complaints: Date Plan of Correction Accepted