Massena Memorial Hospital
PFI #0804
Complaints:
| Complaint Information: | 1999 |
| Complaint Investigations Completed | 2 |
| Complaints with Statements of Deficiencies (SOD) Issued | 2 |
| % of Complaints with SODs Issued | 100% |
| Regional % of Complaints with SODs Issued: | 36.5% |
Areas Cited as a Result of Complaints:
| SOD Date | Regulatory Citation | Areas Cited as a Result of Complaints: | Date Plan of Correction Accepted |
| 6/29/99 | 405.6 | Quality Assurance | 8/5/99 |
| 405.7(b) | Patients’ Rights – Hospital Responsibilities | ||
| 405.9(f) | Admission/Discharge – Discharge | ||
| 11/3/99 | 405.6(a) | Quality Assurance | 1/18/00 |
| 405.7(b) | Patients’ Rights – Hospital Responsibilities | ||
| 405.19(c) | Emergencey Services – General Policies & Procedures | ||
Areas Cited as a Result of Surveys:
| Date of Survey | Type | Areas Cited as a Result of Complaints: | Date Plan of Correction Accepted |
Most Recent Routine Survey Date: 6/9/97
Areas Cited as a Result of Incident Investigations:
| SOD Date | Regulatory Citation | Areas Cited as a Result of Complaints: | Date Plan of Correction Accepted |