Hospital Name: viaHealth-Rochester General

PFI # 0411

Complaints:

Complaint Information: 2002
Complaint Investigations Completed 28
Complaints with Statements of Deficiencies (SOD) Issued 8
% of Complaints with SODs Issued 29%
Regional % of Complaints with SODs Issued 28.6%

Areas Cited:

SOD Date Regulatory Citation Areas Cited Date Plan of Correction Accepted
12/3/2002 405.19 EMERGENCY SERVICES PATIENT CARE 12/31/02
9/30/2002 405.9 ADMISSION & DISCHARGE DISCHARGE 10/22/02
9/30/2002 405.6 QA PROGRAM QA COMMITTEE 10/22/02
9/30/2002 405.19 EMERGENCY SERVICES PATIENT CARE 10/22/02
9/25/2002 405.5 NURSING SERVICES DELIVERY OF SERVICES 10/22/02
9/25/2002 405.2 GOVERNING BODY CARE OF PATIENTS 10/22/02
9/25/2002 405.19 EMERGENCY SERVICES PATIENT CARE 10/22/02
9/24/2002 405.24 ENVIRONMENTAL HEALTH HOUSEKEEPING 10/22/02
6/19/2002 405.5 NURSING SERVICES ADMINISTRATION OF DRUGS 7/11/02
6/19/2002 405.5 NURSING SERVICES DELIVERY OF SERVICES 7/11/02
4/23/2002 405.24 ENVIRONMENTAL HEALTH HOUSEKEEPING NO POC REQUIRED
4/23/2002 405.24 ENVIRONMENTAL HEALTH BUILDING & GROUNDS NO POC REQUIRED
3/20/2002 405.5 NURSING SERVICES DELIVERY OF SERVICES 4/18/02
3/20/2002 405.19 EMERGENCY SERVICES PATIENT CARE 4/18/02
3/7/2002 405.5 NURSING SERVICES DELIVERY OF SERVICE 4/5/02

Areas Cited as a Result of Surveys:

Date Of Survey Type Areas Cited: Date Plan of Correction Accepted
1/31/2002 - 2/20/2002 Article 28 405.19 - EMERGENCY SERVICES PATIENT CARE 3/28/02
4/22/2002 - 4/25/2002 Article 28 405.4 - MEDICAL STAFF ORGANIZATION 5/9/02