Hospital Complaint and Survey Information - 2003
viaHealth-Rochester General
PFI #0411
Complaint Information:
| Calendar Year: | 2003 |
|---|---|
| Complaint Investigations Completed | 19 |
| Complaints with Statements of Deficiencies (SOD) Issued | 6 |
| % of Complaints with SODs Issued | 31% |
| Regional % of Complaints with SODs Issued | 20.5% |
Areas Cited
| SOD Date | Regulatory Citation | Areas Cited | Date Plan of Correction Accepted |
|---|---|---|---|
| 10/22/2003 | 405.7 | PATIENT'S RIGHTS- HOSPITAL RESPONSIBILITIES | 1/20/04 |
| 6/10/2003 | 405.43 | ORDERS NOT TO RESUSCITATE- POLICIES & PROCEDURES | 7/9/03 |
| 6/10/2003 | 405.4 | MEDICAL STAFF- MEDICAL STAFF ACCOUNTABILITY | 7/9/03 |
| 5/27/2003 | 405.43 | ORDERS NOT TO RESUSCITATE- PHYSICIAN REVIEW | 6/10/03 |
| 4/11/2003 | 405.6 | QUALITY ASSURANCE PROGRAM-QUALITY ASSURANCE COMMITTEE | 5/8/03 |
| 4/11/2003 | 405.4 | MEDICAL STAFF -MEDICAL STAFF ACCOUNTABILITY | 5/8/03 |
| 2/25/2003 | 405.5 | NURSING SERVICES -DELIVERY OF SERVICES | 3/14/03 |
| 2/25/2003 | 405.4 | MEDICAL STAFF- MEDICAL STAFF ACCOUNTABILITY | 3/14/03 |
| 2/21/2003 | 405.2 | GOVERNING BODY- CARE OF PATIENTS | 4/10/03 |
Areas Cited as a Result of Surveys:
| Date of Survey | Type | Areas Cited | Date Plan of Correction Accepted |
|---|---|---|---|
| 2/6/2003 - 2/6/2003 | ARTICLE 28 | 405.19 - EMERGENCY SERVICES- PATIENT CARE | 3/14/03 |
| 9/4/2003 - 9/4/2003 | ARTICLE 28 | 710.1 - GENERAL PROVISIONS | 3/17/04 |
| 9/4/2003 - 9/4/2003 | ARTICLE 28 | 401.3 - CHANGES IN EXISTING MEDICAL FACILITIES | 3/17/04 |
