Hospital Complaint and Survey Information - 2003

Franklin Hospital

PFI # 0518

Revised: 4/04

Complaint Information:

Calendar Year: 2003
Complaint Investigations Completed: 5
Complaints with Statements of Deficiencies (SOD) issued: 4
% of Complaints with SODs Issued 80%
Regional % of Complaints with SODs issued: 49.2%

Areas Cited

SOD Date Regulatory Citation Areas Cited Date Plan of Correction Accepted
3/04/03 405.10 Medical records
(a) (3) General requirements
7/18/03
10/28/03 405.4 Medical staff
(a) (2) Medical staff accountability
12/30/03
  405.5 Nursing services
(b) (1) (i) Delivery of services
(b) (4) Delivery of services
(e) Quality assurance
 
  405.6 Quality assurance program
(b) (1) Activities
 
  405.7 Patients’ rights
(b) (3) Hospital responsibilities
 
  405.9 Admission/discharge
(f) (1) Discharge
 
  405.10 Medical record
(b) (2) (vi) Content
 
  405.15 Radiologic and nuclear medicine services
(a) (5) General provisions for diagnostic and therapeutic radiologic services
 
  405.18 Rehabilitation services
(b) (1) Delivery of services
 
11/23/03 405.24 Environmental health
(e) (1) Housekeeping
5/15/03
6/24/03 405.7 Patients’ rights
(b) (9) Hospital responsibilities
7/25/03
  405.43 Orders not to resuscitate
(c) (3) Presumption in favor of a patient’s consent to resuscitate
 

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited Date Plan of Correction Accepted
none

Most Recent Survey Date:

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited Date Plan of Correction Accepted
none