Hospital Complaint and Survey Information - 2003

Hospital Name: LOCKPORT MEMORIAL HOSPITAL

PFI # 0565

Complaint Information:

Calendar Year: 2003
Complaint Investigations Completed 5
Complaints with Statements of Deficiencies (SOD) Issued 3
% of Complaints with SODs Issued 60%
Regional % of Complaints with SODs Issued 36.4%

Areas Cited as a Result of Complaint Investigations:

SOD Date Regulatory Citation Areas Cited Date Plan of Correction Accepted
10/8/2003 405.9 Admission/Discharge Discharge 2/13/04
10/8/2003 405.6 Quality Assurance Program

QA Committee

2/13/04
10/8/2003 405.4 Medical Staff

Medical Staff Accountability

2/13/04
10/8/2003 405.2 Governing Body

Care of Patients

2/13/04
10/7/2003 405.19 Emergency Services

Patient Care

10/23/03
8/8/2003 405.7 Patients' Rights

Hospital Responsibilities

8/8/03

Areas Cited as a Result of Surveys: 0

Most Recent Survey Date: 6/18/04 (Art. 28/Title 18)

Areas Cited as a Result of Incident Investigations: 0