Hospital Complaint and Survey Information - 2003

University Hospital SUNY Health Science Center

PFI # 0635

Revised: 2/04

Complaint Information:

Calendar Year: 2003
Complaint Investigations Completed: 4
Complaints with Statements of Deficiencies (SOD) issued: 0
% of Complaints with SODs Issued 0%
Regional % of Complaints with SODs issued: 38.9%

Areas Cited

SOD Date Regulatory Citation Areas Cited Date Plan of Correction Accepted
none

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited Date Plan of Correction Accepted
5/6 — 8/2003 Annual Compliance Review - Resident Work Hours - Revisit None  
11/18 — 19/2003 Article 28 Compliance & Medicare Transplant Recert 405.2136 - Governing Body & Management - Health and Safety 2/9/2004
    405.2136(d) - Governing Body & Management - Personnel P/P: Staff Education  
    405.2137 - LTC & PCP With Transfer  
    405.2137(a) - Long Term Program & Care Plan - Written Long-Term Plan  
    405.2139(a) - Medical Records - PT Assessments  
    405.2139(a) - Medical Records - Treatments and Findings  
    405.2140(b) - Physical Environment - Functional, Sanitary and Comfortable  
    405.2140(b) - Physical Environment - PE: Infection Control  
    405.2140(d) - Physical Environment - ER: Drugs & Supplies  
    405.2163(f) - Minimal Service Requirements - Participation in Recipient Registry  
    405.2171(c) - Minimal Service Requirements - RTC: Dietetic Services  
    405.5(b) - Nursing Services - Delivery of Services  
    405.6(a) - Quality Assurance  
    405.11 - Infection Control  
    405.17(b) - Pharmaceutical Services - Operation & Service Delivery  
    405.23(a) - Food and Dietetic Services - General  
    405.24(a) - Environmental Health - Building & Grounds  

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited Date Plan of Correction Accepted
none