Hospital Complaint and Survey Information - 2003

HELEN HAYES HOSPITAL

PFI # 0775

Revised: September 2004

Complaint Information:

Calendar Year: 2003
Complaint Investigations Completed: 5
Complaints with Statements of Deficiencies (SOD) issued: 1
% of Complaints with SODs Issued 20%
Regional % of Complaints with SODs issued: 24.5%

Areas Cited as a Result of Complaint Investigations:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted
12/2/03 405.5(B)(2) Nursing Services-Delivery of Services
6/4/04

Areas Cited as a Result of Surveys:

Date of Survey Type Areas Cited: Date Plan of Correction Accepted
none

Most Recent Survey Date:

Areas Cited as a Result of Incident Investigations:

SOD Date Regulatory Citation Areas Cited: Date Plan of Correction Accepted
none