Frequently Asked Questions About Cooling Centers

What is a cooling center?

Cooling centers are places in a community where you can cool down during hot weather, especially if you do not have access to air conditioning. Cooling centers include indoor air-conditioned facilities such as libraries, community and senior centers, schools, and malls and outdoor recreational areas, including parks, beaches, splash pads/spray parks and community pools.

Every year, the New York State Department of Health collects information about cooling centers, which are voluntarily submitted by local health departments and emergency management offices. This is not a comprehensive list of every public building in a county, but rather those that are locally identified, open during an extreme heat event, able to accommodate crowds, and willing to be included.

How can I find the closest cooling center?

Use the Cooling Center Mapping Application to get public transportation information or driving and walking directions to a cooling center near you. Always call before you go to make sure the cooling center is open. If a cooling center is not available, libraries, supermarkets, malls, and community swimming pools are great places to stay cool.

Why is spending time in air-conditioned places important?

During hot weather, particularly during multiple days of constant heat, spending at least a few hours in air conditioning each day can help reduce the risk of heat-related illness. Air conditioning is especially important for vulnerable groups of people, such as older adults, children and people with certain health conditions.

What is heat-related illness?

Heat-related illness occurs when the body is unable to cool itself. The most common heat-related illnesses are heat stroke (sun stroke), heat exhaustion, heat cramps and heat rash. Learn more about identifying the symptoms of heat-related illness and first aid response.

What other steps should I take to cool off during extreme heat?

If you cannot get to an air-conditioned place for at least couple of hours a day, take steps to keep cool by spending more time on lower levels of a building where it may be cooler, closing window shades and curtains, drinking plenty of water or nonalcoholic and caffeine-free liquids, taking a cool shower or bath, limiting strenuous activities and trying to avoid using a stove or oven. Visit us at www.health.ny.gov/ExtremeHeat to see all our advice and resources available.

I can think of other places in my community to get cool. Why are they not listed?

The New York State Department of Health collects information about seasonal cooling centers, which is voluntarily submitted by local health departments and emergency management offices. This is not a comprehensive list of every public building in a county, but rather those that are locally identified, open during an extreme heat event, able to accommodate crowds, and willing to be included.

If you would like to recommend a facility in your community or add your facility as a cooling center, please email the facility name, facility contact information and your contact information to epht@health.ny.gov. We can work with the facility owner and the local health department or emergency management office to see if the facility can be added to the listing.

Why are there no cooling centers in my county?

Our list of cooling centers is voluntarily reported by local health departments and emergency management offices. This is not a comprehensive list of every public building in a county, but rather those that are locally identified, open during an extreme heat event, able to accommodate crowds, and willing to be included. We know some counties have more comprehensive lists than others, and we are working to solicit additional cooling center information from local health departments and emergency management offices.

If you are looking for a place to get cool and there are no cooling centers in your area, libraries, supermarkets, malls, community swimming pools, and parks with lots of shade are great places for that. If you cannot get to an air-conditioned place for at least couple of hours a day, take steps to keep cool by spending more time on lower levels of a building where it may be cooler, closing window shades and curtains, drinking plenty of water or nonalcoholic and caffeine-free liquids, taking a cool shower or bath, limiting strenuous activities and trying to avoid using your stove or oven. Visit us at www.health.ny.gov/ExtremeHeat to see all our advice and resources available.

If you have suggestions about possible cooling centers in your community, please email the facility name, facility contact information and your contact information to epht@health.ny.gov. Our program can work with the facility owner and the local health department or emergency management office to see if the facility can be added to the listing.

What cooling assistance programs are available if I am considering installing an air conditioner in my home?

The Home Energy Assistance Program (HEAP) helps low-income people pay the cost of heating and/or cooling their homes. You may receive one Cooling Assistance Benefit per applicant household for the purchase and installation of an air conditioner or a fan to help your home stay cool.

You may be eligible to receive a HEAP Cooling Assistance Benefit if:

  • Your gross monthly income is at or below HEAP’s monthly income limits, or you receive SNAP, Temporary Assistance, or Supplemental Security Income Living Alone
  • A household member has a documented medical condition worsened by heat
  • You received a Regular HEAP Heating Benefit greater than $21 this year
  • You have no working air conditioners or your air conditioner is at least 5 years old
  • You have not received a HEAP-funded air conditioner in 10 years

If you are interested in applying to the HEAP Cooling Assistance program or would like to learn more about the elgibility criteria, please visit their website https://otda.ny.gov/programs/heap/#cooling-assistance or call 1-800-342-3009.

Who can I contact for more information?

If you have any questions, please contact us at epht@health.ny.gov and we will be happy to assist you.