IV. Password/User ID Questions


If you wish to learn more about electronic filing, you can call the Office of Pool Administration's electronic filing help desk at (315) 671-3800 or contact them through e-mail at webpools@hcrapools.org.

Question 1: What must I do to qualify to file Cash Receipts Assessment reports electronically?

Question 2: How can I receive a User ID and Password to access the Electronic Filing Application?

Question 3: Who should sign the Electronic Filing User ID Application?

Question 4: What should I do if the person who signed the Electronic Filing User ID Application leaves the company?

Question 5: My supervisor is the one who currently authorizes the Electronic Filing User ID Application monthly reports. However, I am the one who completes them. Who should be listed on the Electronic Filing User ID Application?

Question 6: Can I fax the Electronic Filing User ID Application?

Question 7: How long does it take to process the Electronic Filing User ID Application?

Question 8: What happens if I forget my Password?

Question 9: What happens if I forget my Password and it is the last day to file?



Question 1: What must I do to qualify to file Cash Receipts Assessment reports electronically?

Answer 1: All providers must apply for an electronic filing User ID and Password from the Office of Pool Administration.

Upon approval by the Office of Pool Administration, you will receive a User ID and Password to allow you to file Cash Receipts Assessment reports electronically. If you have questions regarding the electronic filing application process, Contact the Office of Pool Administration.

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Question 2: How can I receive a User ID and Password to access the Electronic Filing Application?

Answer 2: Complete the Electronic Filing User ID Application and mail it to the Office of Pool Administration at the address indicated on the form. The Electronic Filing User ID Application can be obtained through this website or you may contact the Office of Pool Administration directly.

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Question 3: Who should sign the Electronic Filing User ID Application?

Answer 3: The person who signs the Electronic Filing User ID Application should be someone who is fiscally responsible for the report. (i.e. CFO, CEO, Director etc.) This should be the same person who signs the certification form of the report.

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Question 4: What should I do if the person who signed the Electronic Filing User ID Application leaves the company?

Answer 4: Please submit another Electronic Filing User ID Application with the signature of the person who will now be fiscally responsible for the report. Please note the effective date of the change on the new Electronic Filing User ID Application. We will invalidate the old User ID and issue a new one.

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Question 5: My supervisor is the one who currently authorizes the Electronic Filing User ID Application monthly reports. However, I am the one who completes them. Who should be listed on the Electronic Filing User ID Application?

Answer 5: Your supervisor should fill out and sign the Electronic Filing User ID Application. The supervisor is responsible for the security of the User ID and Password. Once the User ID and Password are received, the supervisor can give it to anyone he/she feels should have it.

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Question 6: Can I fax the Electronic Filing User ID Application?

Answer 6: The Office of Pool Administration can accept a fax of the Electronic Filing User ID Application to begin the process. However, the original form should be submitted within three business days after your fax. Please note that for security reasons, we must mail you the User ID and Password; we will not supply this information over the phone.

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Question 7: How long does it take to process the Electronic Filing User ID Application?

Answer 7: Generally, the User ID and Password are created within a few days after the Electronic Filing User ID Application is received at the Office of Pool Administration. You will then receive the User ID and Password via regular mail shortly after.

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Question 8: What happens if I forget my Password?

Answer 6: Contact the Office of Pool Administration at: http://www.hcrapools.org/contactus.cfm to request a copy of your User ID and Password. For security reasons, the User ID and Password must be sent via regular mail to the contact person who originally requested them.

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Question 9: What happens if I forget my Password and it is the last day to file?

Answer 7: Contact the Office of Pool Administration at: http://www.hcrapools.org/contactus.cfm. A Pools Representative will verify that the User is a valid Web filer, and will issue a temporary Password that is good for one day only. In addition, a copy of your User ID and Password will be sent via regular mail to the contact person who originally requested them.

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