NYS Caregiver Guide 2021

CREATING YOUR CARE TEAM TIPS FOR DIFFICULT CONVERSATIONS: Know your purpose. Be clear on what you want to accomplish. Listen. Allow everyone to share their concerns and express their feelings. Take your time. Leave room to continue the conversation at a later time. Spend time together. Plan time after the conversation to help everyone stay connected. Plan. Figure out what you want to say ahead of time. State the issue. Share the purpose of the conversation and why it’s important to you. Wrap up. Thank everyone for their time and attention. 29

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