CREATING YOUR CARE TEAM WORKING WITH HOME CARE STAFF HELPFUL TIPS: Describe each team member’s role. Every care situation is different. Clearly defining needs and responsibilities can help. Create a back-up plan in case staff, volunteers, or service providers do not arrive on time or have to cancel. Ask the home health agency about their coverage rules if staff do not show up. If you hire a private individual, speak to them about your expectations if they have to cancel. Show home care staff your list of emergency contacts. Put the list where it is easy to access. Home care staff should go through full criminal background checks. Ask the agency if staff have had a criminal background check before they come into the home. Make sure the home care staff is a good fit for you and the person you support. The first few days can be treated as a test period. For example, pay attention to how the person speaks and interacts with the person you support. If you do not live with the person you care for, consider dropping in unannounced while staff is present. 41
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